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Effective as of June 10, 2024
When you use the services of Ello Pay, you trust us with your information. This privacy policy is meant to help you understand what data Ello Pay collects, why we collect it and what we do with it. Ello Pay is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used following domestic and international laws and regulations and this Privacy Policy.
It is our advice to read and understand this Privacy Policy carefully. Downloading and/or using the Ello Pay application/ website, it is considered to be an express consent to use & disclose Users personal information by this Privacy Policy. If you do not agree with the terms and conditions of our Privacy Policy, including the manner of collection or use of your information, please do not use or access the Site.
We take the privacy of our users seriously. We are committed to safeguarding the privacy of our users while providing a personalised and valuable service. In addition to this Privacy Policy, we have taken the following steps to further safeguard your privacy:
When a user visits our website, we automatically track and collect the following categories of information:
For Users to access certain areas of the Website, Ello Pay may require Users to provide us with certain information ("Personal Information"). Personal Information may include the following information:
Ello Pay uses your Information for the following purposes:
Ello Pay does not disclose your Information to any third parties other than the Website's affiliates and the following:
When a User opens an Ello Pay account, at intervals of up to every 3 (three) months and at any other time we feel it is necessary to do so to protect our financial interests and prevent money laundering or fraud, we share certain information about Users and their Ello Pay account, financial history and transactions as part of our normal business operations with banks, payment facilitator partners, credit/debit card processing services, identity verification service providers and credit reference agencies (including, but not limited to) to identify and verify users, to limit our exposure to fraud and other criminal activities and to manage our financial risk.
In compliance with the anti-money laundering laws of various jurisdictions, we reserved the right to report suspicious transactions to federal, state, provincial or local authorities and law enforcement agencies within those respective jurisdictions. In exchange for us permitting Users to participate in, use and access the Ello Pay Website and services User hereby grants us the right to report any transactions which we deem suspicious, as determined solely by Ello Pay acting in its sole discretion.
We may contact you via the e-mail address and phone number registered with your Ello Pay account. You may also receive system-generated transactional e-mails such as confirmations, notification of receipt of payments, notification of password changes etc. which are necessary for the proper operation and administration of your Ello Pay account.
As an Ello Pay account holder, you will occasionally receive information by e-mail from us, unless you have expressly chosen not to receive such communication, about products, services and special deals which we think will be of interest to you via our newsletter.
"Cookies" are small computer files that are transferred to the user's computer's hard drive and contain information such as user ID, user preferences, lists of pages visited and activities conducted while browsing the Website. At your option, expense and responsibility, you may block cookies or delete cookies from your hard drive. However, by disabling cookies, you may not have access to the entire set of features of the Website.
We use various technologies to collect and store information when you use Ello Pay services, and this may include using cookies or other tracking technologies (including web beacons, email pixels and script-based trackers) to identify your browser or device (“Website Navigational Information”). Website Navigational Information allows web applications to respond to you as an individual.
We may use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, if Users use their browser settings to block all Cookies (including Strictly Necessary and/or Compliance Cookies, as described above) they may not be able to access all or parts of the Ello Pay Website
To maintain a high level of security, we reserve the right to conduct a security review at any time to validate your identity, verify your financial transactions and further document your consent to this Agreement. To facilitate these security checks, you agree to provide such identification or other information or documentation as we, in our sole and unfettered discretion, deem necessary. If you fail to comply with any security request, we reserve the right to void your Ello Pay account. You will be notified of such verification request by e-mail or telephone and your Ello Pay account balances will be forfeited if you fail to provide us with such requested documentation and information within the period reasonably specified by us. Such request for documentation and information may include an affidavit of identity and eligibility, release of liability in favour of us and publicity authorization.
Except as otherwise provided in this Privacy Policy, we will keep your Information private and will not share it with third parties, unless we believe in good faith that disclosure of your Information or any other information, we collect about you is necessary to:
Any information that you may reveal in a review posting or other online discussion or forum is intentionally open to the public and is not in any way private. You should think carefully before disclosing any personally identifiable information in any public forum. What you have written may be seen and/or collected by third parties and may be used by others in ways we are unable to control or predict.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure of Information we have physical, electronic and managerial procedures in place to keep your information safe. Once logged into your Ello Pay account, all internet communication is secured using Transport Layer Security (TLS) technology and the connection is encrypted and authenticated using AES 128bit encryption key and uses Elliptic Curve Diffie-Hellman Key Exchange (ECDHE) RSA as a key exchange mechanism.
However, this high level of protection can only be effective if you follow certain security practices yourself. You must never share your Ello Pay account or login details with anyone. If you are concerned that any of your login details have been compromised, you can change them any time once you are logged on but you should always also immediately contact customer services at support@ellopay.in and tell us why you think your login details have been compromised. Please read our [Terms and Conditions] for further information on how to keep your Ello Pay account safe.
Ello Pay reserves the right to change this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements and other factors. If we do, we will update the “effective date” at the top of this Privacy Policy. We encourage you to periodically review this Privacy Policy to stay informed about our collection, processing and sharing of your personal information.
Users have a legal right to a copy of any information about them which is held by Ello Pay in their database. They also have a right to correct any errors in that Information. As mentioned above, Users have a right to request that Ello Pay cease to use your Information for direct marketing purposes.
Withdrawal of Consent: Subject to legal and contractual requirements, you can refuse to consent to our collection, use or disclosure of information about you, or you may withdraw your consent to our further collection, use or disclosure of information at any time in the future by giving us a notice on admin@ellopay.in
Question about this Privacy Policy or the information practices of our website and Services should be directed to our privacy team by emailing us at support@ellopay.in.
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